Delivery Rules

Delivery Rules of Cholokini.com 


Delivery Charges:

  • Within Dhaka: 60 Taka for home delivery, with items delivered within 24 hours.
  • Outside Dhaka: 130 Taka for home delivery, with items delivered within 72 hours.


Delivery Timeframes:

  • Standard Delivery: Typically 3–5 business days from order confirmation for non-express locations.
  • Express Delivery: Within 1–2 business days for eligible items in Dhaka.
  • Same-Day Delivery: Available for selected items and Dhaka locations if ordered before 12 PM.


Order Processing:

  • Orders placed after 5 PM will be processed the next business day.
  • Orders on public holidays are processed on the following business day.


Shipping Costs:

  • Within Dhaka: 60 Taka (24-hour delivery).
  • Outside Dhaka: 130 Taka (72-hour delivery).
  • A flat rate may apply for orders in remote areas outside regular delivery zones.


Tracking and Notifications:

  • A tracking link will be sent via email/SMS upon dispatch.
  • Order status updates will be provided via email/SMS.


Address Changes:

  • Address changes are allowed only within 1 hour of order placement.
  • Additional fees may apply for address modifications after dispatch.


Signature Requirement:

  • Orders over 3,000 Taka may require a signature upon delivery for added security.
  • ID verification may be requested for high-value items.


Delivery Attempts:

  • Two delivery attempts are standard; a third attempt incurs additional charges.
  • Orders are returned to our facility after three unsuccessful attempts, and customers will be responsible for re-shipping costs.


Delayed or Missed Deliveries:

  • In the event of a delay, customers will be notified with an updated delivery time.
  • If the order does not arrive within the promised timeframe, please contact our support team.


Returns and Exchanges:

  • Report any damaged or incomplete packages within 24 hours of delivery.
  • We cover return shipping costs for incorrect or defective items.


Contactless Delivery:

  • Select contactless delivery at checkout to have the order left at a designated location with photo confirmation sent to the customer.


Our goal at Cholokini.com is to provide a seamless and reliable delivery experience.