Return Policy

At Cholokini.com, we aim to ensure complete customer satisfaction. If for any reason you are not happy with your purchase, you can return or exchange items under the following conditions:

1. Eligibility for Return:

   • Returns are accepted within 7 days from the date of delivery.
   • Products must be in unused, unworn, and undamaged condition.
   • Items should be returned with all original packaging, tags, and receipts intact.
     
     

2. Non-returnable Items:

   • Sale or discounted items are not eligible for returns.
   • Personalized or customized products cannot be returned unless they are defective or damaged.
   • Products that have been used or washed are not eligible for return.
     
     

3. Return Process:

   • Contact Cholokini.com customer support via email or phone within 7 days of receiving the product to initiate the return.
   • Provide your order number and reason for return.
   • Our team will guide you through the return process and provide you with a return shipping label (if applicable).
   • Please do not return items without contacting customer support first.
     
     

4. Return Shipping Costs:

   • Damaged or Incorrect Items: Cholokini.com will cover the return shipping costs for items that are damaged or incorrectly delivered.
   • Other Returns: If you are returning an item for reasons other than damage or error, you will be responsible for the return shipping charges.
     
     

5. Refund Process:

   • Once your return is received and inspected, we will process your refund or exchange.
   • Refund Method: Refunds will be issued to the original payment method used during the purchase. For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or other arrangements.
   • Processing Time: Refunds may take 5–7 business days to process, depending on the payment method and your bank’s policies.
     
     

6. Exchanges:

   • Exchanges can be requested for items of the same product but different size, color, or style.
   • If the desired exchange item is out of stock, you can choose a different item or request a refund.
     
     

7. Damaged or Defective Products:

   • If you receive a damaged or defective product, please notify us within 24 hours of receiving the item.
   • Provide clear photos or videos of the damage or defect to help us process your request faster.
   • We will arrange for a replacement or refund based on your preference.
     
     

8. Refund/Return Exceptions:

   • Cholokini.com reserves the right to reject any returns that do not meet the conditions mentioned above or if the product is not returned in its original condition.
   • Items returned after 7 days or without prior approval from customer support will not be accepted.

We want to ensure your experience with Cholokini.com is as smooth as possible. If you have any questions or need assistance with returns, don’t hesitate to reach out to our customer support team.