Terms & Conditions

By accessing and using Cholokini.com, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website or services.

1. General:

   • These Terms & Conditions ("Terms") apply to all purchases made through Cholokini.com. By using our website, you acknowledge that you have read, understood, and agree to these Terms.
   • Cholokini.com reserves the right to change or modify these Terms at any time without prior notice. Any such changes will be effective immediately upon posting.
     
     

2. Account Registration:

   • You may be required to create an account to place an order. You agree to provide accurate, current, and complete information during registration and keep your account information up to date.
   • You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
     
     

3. Order Process:

   • By placing an order on Cholokini.com, you are making an offer to purchase the products listed in your order. Cholokini.com reserves the right to accept or reject any order for any reason.
   • Orders are processed upon successful payment or order confirmation. If there are any issues with your order, you will be contacted by our customer support team.
     
     

4. Pricing and Payment:

   • Prices on Cholokini.com are listed in Bangladeshi Taka (BDT) and are subject to change without notice.
   • Payment can be made through cash on delivery (COD) or online payment methods, such as credit/debit cards, mobile payments, or other approved methods.
   • Taxes and shipping costs will be added to the total price during checkout, as applicable.
     
     

5. Product Availability:

   • Cholokini.com strives to ensure the availability of all products listed on the website. However, products may become unavailable due to high demand, stock shortages, or other reasons.
   • In case an item is unavailable, you will be notified, and either a substitute product or a refund will be offered.
     
     

6. Delivery and Shipping:

   • Cholokini.com offers delivery services within Dhaka and to other parts of Bangladesh.
   • Delivery charges will vary based on location and are clearly indicated during checkout.
   • The delivery times mentioned on the website are estimates. Cholokini.com is not responsible for delays caused by external factors such as weather conditions or courier issues.
     
     

7. Return, Exchange, and Refund:

   • Our Return Policy applies to all returns, exchanges, and refunds. Please refer to the Return Policy section on the website for detailed information.
   • Returns or exchanges must be initiated within 7 days of receiving the product. Items must be in their original condition, unused, and with all packaging intact.
   • Refunds are processed based on the payment method used at the time of purchase. In case of COD orders, refunds will be made via bank transfer or another agreed method.
     
     

8. User Conduct:

   • You agree to use Cholokini.com for lawful purposes and in a manner that does not infringe upon the rights of others.
   • You must not engage in activities such as:
     • Impersonating another person or entity.
     • Posting false or misleading information.
     • Transmitting viruses or other harmful content.
     • Violating any applicable laws or regulations.
       
       

9. Intellectual Property:

   • All content on Cholokini.com, including product images, descriptions, logos, and trademarks, is protected by intellectual property laws and belongs to Cholokini.com or its affiliates.
   • You are not permitted to use, copy, or distribute any content from the website without permission.
     
     

10. Privacy and Data Protection:

    • Cholokini.com respects your privacy and is committed to protecting your personal information.
    • Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
      
      

11. Limitation of Liability:

    • Cholokini.com will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or the products purchased.
    • Cholokini.com does not guarantee that the website will be free of errors, viruses, or other harmful components.
      
      

12. Force Majeure:

    • Cholokini.com will not be held liable for any delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, labor strikes, supply chain disruptions, or other unforeseen events.
      
      

13. Governing Law:

    • These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising from these Terms shall be resolved in the courts of Bangladesh.
      
      

14. Customer Support:

    • If you have any questions, concerns, or need assistance with any aspect of Cholokini.com, you can contact our customer support team via email or phone. We strive to respond to all inquiries within 24-48 hours.

By using Cholokini.com, you agree to these Terms & Conditions. If you have any questions, please feel free to contact us.